Terms of service

Last updated: July 2025

Welcome to Isle of Essence. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.

1. General Conditions

Isle of Essence is operated by Sam Made (referred to as “we”, “us”, “our”). We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Online Store Terms

  • You may not use our products for any illegal or unauthorised purpose.

  • You must not transmit any worms, viruses, or code of a destructive nature.

  • A breach of these Terms may result in an immediate termination of your services.

3. Products & Services

  • All products are subject to availability and we reserve the right to discontinue any product at any time.

  • We make every effort to display colours and descriptions of products accurately but cannot guarantee screen display accuracy.

  • Our products are intended for home use only. They are not medical or therapeutic remedies.

4. Pricing & Payments

  • All prices are listed in GBP (£) and include VAT (if applicable).

  • Prices are subject to change without notice.

  • Payments are processed securely via our chosen payment provider(s).

5. Shipping & Delivery

We offer Royal Mail Tracked 48 delivery (£3.99) and Tracked 24 delivery (£4.99) for all UK orders. Orders are usually dispatched within 1–3 working days. You will receive tracking information once your order has been shipped.

See our Shipping Policy for full details.

6. Returns & Refunds

Due to the nature of our products, we do not accept returns for opened or used items. If your order arrives damaged or incorrect, please contact us within 7 days of delivery for support.

See our Returns Policy for more information.

7. Intellectual Property

All content on this website — including text, logos, product names, images, and graphics — is the property of Isle of Essence and may not be reproduced or used without permission.

8. Third-Party Services

Certain content, products or services available through our site may include materials from third parties (such as Shopify, Royal Mail, Instagram, etc.). We are not responsible for any third-party content or websites.

9. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted or error-free. To the maximum extent permitted by law, Isle of Essence shall not be liable for any damages arising from your use of our site or products.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

11. Contact Information

Questions about the Terms of Service?
Email us at info@isleofessence.co.uk
Instagram: @isle.of.essence
Facebook: @isleofessence