Privacy policy

Last updated: July 2025

At Isle of Essence, your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you visit our website or purchase our products.

1. Information We Collect

  • Personal details: such as your name, email address, shipping address, phone number, and payment information when you place an order or contact us.

  • Website data: like IP address, browser type, and browsing behavior through cookies and analytics tools.

  • Communication: any messages or emails you send to us.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Communicate with you about your order and respond to your queries.

  • Improve our website and services.

  • Send you marketing emails or newsletters, but only if you’ve agreed to receive them (you can unsubscribe anytime).

  • Comply with legal obligations.

3. Sharing Your Data

We do not sell your personal information. We may share your data with trusted third parties to help run our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery companies

  • Website hosting and analytics services

All third parties are required to keep your data safe and only use it for the purposes we specify.

4. Cookies and Tracking

Our website uses cookies to enhance your experience and gather anonymous data on site usage. You can manage or disable cookies in your browser settings.

5. How We Protect Your Data

We take appropriate security measures to protect your data from unauthorized access, alteration, or destruction, including encryption and secure servers.

6. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of any inaccurate data.

  • Request deletion of your data (subject to legal and business needs).

  • Object to or restrict how we use your data.

  • Withdraw your consent at any time (for marketing communications).

  • Request a copy of your data in a portable format.

To exercise these rights, please contact us at: info@isleofessence.co.uk

7. Data Retention

We keep your personal data only as long as necessary to fulfill orders, provide services, and meet legal requirements.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes on our website.

9. Contact Us

If you have questions or concerns about your privacy, please contact:

Isle of Essence
Email: info@isleofessence.co.uk